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infrastructure


If you live on an island, and your groundwater table is tidal, what should your datum be for storm water planning purposes?  Average tide?  High tide?  Seasonal high tide?  If you are the local official with this problem, what do you do, realizing that the difference from mean tide and seasonal high tide (when most flooding occurs) is 1.5 feet?  Realizing that property and infrastructure is at much higher risk for periodic inundation, does the failure to address the problem indicate a lack of willingness, understanding, hope or leadership?  We see all four responses among local officials, but the “head in the sand” mode is the most curious.  It’s tough challenges that often define leaders.  With sea level rise, there is time to plan, construct infrastructure in stages, arrange funding, and lengthen the life of infrastructure and property.  Meanwhile, those insurers, banks and the public we talked about in a prior blog wait and watch.


Talk Radio discussion

Hi All.

This is a radio show I did this week.  One of 4 I have scheduled.  It talks about me and my company, outlook, thoughts.  Take a listen.  Let me know what you think!

Fred


After my last post, I was asked about sea level rise and how to get started with the issue in a very “red” area as it was characterized.  I have come to the conclusion that the insurance industry will make sea level rise real for politicians in those places where it is impermissible for bureaucrats to discuss it.  Here’s why.  Say you have a house in a low lying area that is vulnerable to sea level rise and/or storm surge.  One is permanent, the other temporal, but in both cases are potentially catastrophic if you live in this house.  You bought the house, got a loan for 80 or 90% of its value and then got insurance for it.  Now the insurance is there to insure that if your house gets swept away or damaged, there will be enough money to pay off your loan.  That’ s what many people miss.  Insurance is for the bank, no you, which is why your loan documents require that you get and hold insurance while you have the house.  After your loan is paid off, there is no such requirement.

Now let’s say we are out 20 years.   You have enjoyed your house but have decided to sell it.  Now the banks will value it and are willing to loan say 80% of its value.  They of course assume that the house will increase in value with time so even if you make no improvements, if they have to foreclose on it they will get their money back (a major part of the problem with the financial crisis of 2008 was they banks could not get their money out of the properties).   Even if it doesn’t, as your loan is paid down, their risk decreases.   The loan documents require that you get insurance to cover your costs.

So far so good, but what happens when the insurers will not give you insurance for the full value of the property?  In Florida the State creates Citizen’s to deal with the fact that private, commercial insurers saw too much risk in coastal areas and refused to issue policies.  Now the State and Citizen’s have the risk.  Fine, but that isn’t dealing with the same issue – if the insurer think the value of the property will decrease, or the risk increases a lot, they will not issue policies. Or they will revise policies to say they will pay once – but will not insure you for rebuilding.  You may think this will not happen, but Citizen’s is already discussing this option.  Hence if you lose your house, they will pay you (so you can pay the bank, and then you are on your own.  Now the bank may be willing to offer you a distressed property as an options (Welcome to Detroit), but that won’t be in the same risk zone.

Take this further, let’s say Citizen’s for example says we will pay full value if you lose the house but will not insure a rebuild?  That means they probably will not give insurance to the guy who wants to buy our house in 20 years.  How much is your house worth now?  Probably nothing, which means now the bank will be looking at your insurance coverage and say – whoa – if the house is not worth anything on a resale, that means they may not get paid when you sell your house if you sell if before it is paid off (the norm)!!  That is an unacceptable risk, and they need a solution.  Of course if your house suddenly has no value, it means local governments get no revenue for taxes (good for you, but bad for providing essential services like storm water.  You may not believe this discussion is happening, but it is.

So here’s what I think happens.  I think the banks figure this out and start looking at vulnerability as a part of loans.  I think they start thinking about what the value in 20 or 30 years might be and if they can get their loan monies back out of property.  That will slow property values.  I think the insurance industry does the same, and working with banks will further set the prices acceptable for vulnerable property.  They are not good investments. If you own such property, you may get insurance in the short-term, but long-term your house value may decrease.  At some point, your house will have no resale value, unless……

BUT there iis a big caveat to all this.  Coastal areas are high value markets.  Lots of activity and lots of investment opportunities.  It all depends on what is being done to protect those properties, and depending on the federal governments to bail out private property is unrealistic.  It is a local issues, so I also think the banks and insurance industry will start looking at what local governments are doing to protect investments in private property.  Do they have a sea level rise adaptation plan?  Are the storm water systems updated/upgrades/maintained?  Are roads, water supplies and sewer systems capable of functioning under the changed condition?   Is there a 50 or 100 year vision on how the community adapt to nature?  If yes, there is comfort that investments are protected.  If everyone’s head is buried in denial…..Detroit’s calling.  U-haul anyone?

PS  No disrespect to Detroit, my father’s hometown and the home to many of my current and departed family.  For those who do not know, Detroit is high, has access to lots of water, sewer, roads, power and lots of land at reasonable cost, along with a jobs and manufacturing history.  Perfect opportunity, one not lost on our ancestors.


We do 5, 10 and 20 year plans for infrastructure.  But how long do we expect to this infrastructure to last?  For example, how many roads only last 10 or 20 years?  Most roads only seem to grow with time.  Ancient Roman roads are the basis for many current roads.  We keep adding roads – few are ever abandoned. They simply do not go away.   So a 5, 10 or 20 year planning period makes little sense.

Roads are not the only limit.  The WPA-era water mains are approaching 80 years old, and still providing good service, and our Clean Water Act-era sewer improvements are approaching 40.  Sewer lines are similarly situated.  Many water plants are over 70; we celebrate 100 years on many.  Again, planning for only 20 years makes little sense in the context of the larger length of time.

More interesting, we rarely borrow money to pay for these projects for less than 20, 30 or 40 years.  So our infrastructure outlives our plans and our borrowing.  Often permits are less that the borrowing for infrastructure, which can cause stranded capacity in plants that may never be used.  Miami-Dade County has such a situation – they are not alone.

Let’s look at this in the context of groundwater withdrawals.  There are areas across the US where groundwater levels have fallen. They have fallen because of human activity to pump them for crops and water use.  Colorado has a 100 year management plan in the Denver basin which is basically make the water last 100 years.  Then what?  Texas has shorter plans.  The eastern Carolina drained parts of the Black Creek already, so this is not a theoretical western state issue only.  How do we address this?

Or let’s go back to Miami-Dade County the outer banks of North Carolina, historical downtown Charleston, SC, and many other venues where sea level rise could impact water, sewer, storm water and roadway infrastructure. As we redevelop those area, should plans look at the true life of those assets (100 years) vs. the 20 year plan?

Both issues involve the sustainability of infrastructure systems, which means the ability to adapt them to changing future conditions.  We have known for 10-15 years that stationarity is no longer accepted for future projections.  But we need leadership to move the infrastructure planning to the future changing conditions.


In our prior blogs we talked about leaders and who they were.  I got a couple comments about those on the list, and those perhaps not.  So perhaps a little more digging is needed to illustrate the points.  For the purposes of this commentary, let’s focus on the social leaders, often political in nature.   Again, let’s do this based on quick perceptions, as opposed to deeper digging, because perception shapes our reality.  I was asked about George Washington.  In many respects Washington was our first “leader” in the Presidency, but his actions there were mostly non-descript.  He is mostly remembered as a good wartime general.  Even then,  there was really nothing to indicate he was or would be a great leader in government except that everyone respected him because of his accomplishments.  Keep in mind leaders are measured by their followers, so given the amount of respect for his accomplishment she commanded, Washington had many followers.  But perhaps his greatest demonstration of leadership was his refusal to become our king.  He noted that he had led an effort to avoid a monarchy and thought it disrespectful to those that had fallen to recreate one.  He led the revolution for change, but a permanent change.  He was supportive of the crazy radical liberal thinkers who actually had the audacity to think that a democracy by the people could really work.  We have no appreciation of just how crazy this idea was in 1776 because we have lived it as the norm for over 200 years.  But in 1776, it was anything but the norm, and the leadership in creating that democracy should rightfully be laced on James Madison, Thomas Jefferson and James Monroe, all of whom played major parts in developing the Federalist papers, Constitution and Declaration of Independence.  All had a vision of what the US could be and were able to bring others along to implement it.  Each was perhaps more of a leader as President than Washington.

But our first great leader was Lincoln, who was not always that popular as President.  Again there was nothing particularly distinguishing about Lincoln that would lead one to think he would be a great leader, but the struggles Lincoln had faced throughout his life had prepared him for the darkest hours of the young USA.  He inherited a situation where half the country had an economy based on slave labor, did not recognize slaves as people but as property, were determined to maintain their way of life and were willing to risk armed conflict to preserve it regardless of the impact on the young union.  Prior presidents and Congresses had refused to alter the status quo to keep the peace, which really festered the issue for many years and hardened positions further.  When the CSA attacked Fort Sumter and Lincoln acted.  Lincoln set a course to protect the union at all costs.  He refused to recognize the CSA as a legitimate nation (which would later make their re-entry to the union easier), instituted marshal law by executive declaration and set about to rework (change) the federal bureaucracy to support the wartime effort.  He recognized that money would be an issue, so he set a competitor, Salmon P. Chase, to create the central banking system, a major change in how a government did business.  Marshal law restricted activity that might be detrimental to the union, a radical departure from the past.  He bided his time before the change to emancipate former slaves by executive proclamation, and allowing them to fight as full members of the army. He updated the military, and despite setbacks with generals, kept changing them until they provided the results he wanted.  He pursued new developments in weaponry, yet made sure he engaged the servicemen with frequent visits to the battlefield and hospitals.  He created a vision, and became the living personification of it.  The citizens of the north bought into his vision and mission and sacrificed significantly.  In the end he preserved the union, and offered the rebels readmission with relatively limited penalty.  He was unfortunately assassinated prior to seeing his full vision.  The ugliness of civil rights that lasted another 100 years likely would not have made Lincoln happy.

Our next leader also inherited a difficult situation – FDR.  The nation was at the depths of the Great Depression caused by banking speculation in real estate, economic collapse in Europe and other factors, creating rampant unemployment, and devolved financial system.  A few starts and stops aside, FDR convinced Congress to borrow and spend money for construction WPA projects that updated or initiated water, sewer, parks, storm water and roadway projects that updated much of the south and rural areas.  He created regulations for banking and securities, including separated banking and investment monies that protected us (until many were repealed in 2000), insured personal banking accounts through the creation of FDIC, created oversight agencies like the SEC, and initiated social security in response to the banking crisis that left many older Americans in poverty, which was the start of the societal social net.  In the second half of his terms, he led a frightened nation to victory in WWII, setting up the greatest economic boom on US history.  He also died before his vision was fully realized, but his successor, led us through to plan to avoid the errors in dealing with the defeated after WWI, developing the Marshal Plan to rebuild the defeated German and Japanese economies and creating a better model for international communication (United Nations).  Both built on changes from past thinking about how to deal with the issues.

The next social leader was never elected:  Martin Luther King led us to the completion of Lincoln’s dream to integrate all Americans into one nation.  He gained champions in Presidents Kennedy and Johnson, who pushed forward civil rights legislation along with major changes in policy in the form of Medicare and Medicaid. Even Johnson acknowledged that signing the Civil Rights legislation would create a backlash among certain Americans who would abandon his party. But he made the hard choice to change.

Arguments could be made for Teddy Roosevelt, who led us to setting aside parks, and Woodrow Wilson in WWI.  It is not a coincidence that President Obama was pursued “Change” as a mantra, although he has yet to be able to institute consensus for a lot of change.  For most of the rest of our political leaders, what leadership did they display?  Harding?  Buchanon?  Grant?  Andrew Johnson?  Taft?  Hoover?  Tyler?  So many others.  Leadership is indeed difficult to come by, but leadership is defined by dealing with an opportunity, and the leaders are agents of change to resolve that issue, not the status quo.  Too many of our political leaders have desperately attempted to maintain the status quo.  As I have mentioned in classes I have taught to elected officials – no one remembers, and no one builds statues to the guy who refused to raise taxes.  We remember and build statues to those who implement change, not those that maintain the status quo.  And while all changes may not be positive, trying to return to the 1890s, is not leadership.


In the last two blogs we discussed the three issues were associated with risk tolerance in the public sector which stifles innovation, application of business principles to public sector efforts, and the lack of vision and understanding of consequences.  In this blog we will explore the third issue – the lack of vision.  This is perhaps the hardest of the three parameters discussed.  One would think that applying private sector business principles would help with the vision process, but it does not because the terms for elected officials are comparatively short term.  In addition, our demands on the private sector are short term profits which has hurt the long-term vision of both public and private sectors.

What is a vision?  It is supposed to be a concept of where you want your organization to be in a longer-term future.  It is an agent for change and those developing the vision are outlining the change they want in the organization.  What services are to be provided, what water sources are to be used, energy self sufficiency, wastewater reuse opportunities, incorporation of storm water to sources waters, etc.? All possible ideas, but they only scratch the surface of the universe of opportunities that might exist.  The key is change, which normally requires thinking outside the proverbial box.  Change rarely comes from doing the same thing over and over.  Change requires innovation. So by its very nature, the status quo is not leadership because no change is required.  Managers who “don’t rock the boat” may be excellent managers, but they are not leaders.  Elected officials who’s mantra is not to raise rates, are not leaders either.

Your customers often are a great source for defining vision.  They will tell you what services they want.  I recall a meeting went to where I was talking about leadership to some elected officials.  The public was present in force.  I brought up the concept of developing a vision.  The public was encouraged.   They spoke out about ideas.  All very good.  Then one of the Board members informed everyone that vision statements were the job of the attorney and he would just write one up.  That did not go over nearly as well as that Board member had hoped.  He was abdicating his roles in overseeing the utility as well as any leadership role he might have hoped to have.  The public knew what they wanted, and it was clearly change, something the Board member clearly did not want.

So the question is “are we that afraid of change that we cannot tolerate leadership?” Are managers and elected officials so concerned about change that they actively suppress it despite public outcry?  I often raise the following question when talking to elected officials – how many statues have been raised for politicians who did not raise rates?  We’ll talk about that next time…


In the last blog we discussed the three issues were associated with risk tolerance in the public sector which stifles innovation, application of business principles to public sector efforts, and the lack of vision and understanding of consequences.  In this blog we will explore the second issue – application of business issue into the public sector.  The public and private sectors are different.  We need to recognize this.  For the most part, the public sector does those things that the private sector deems to be averse toward profits.  Clearly everyone needs water, but if you can’t get people to pay for it, you can’t make a business out of it.  Enter government, which has the ability to lein and condemn houses for failure to be connected.  A bit more incentive.

Or take fire service.  Fire service in New York was once a private affair.  You paid and the fire company would respond.  If your house caught fire and you had not paid, then what.  No one shows.  This was illustrated nicely in the movie “Gangs of New York” and was the catalyst for creating the NYC fire department.  And many others.  It simply is not acceptable to have some people but not all, because of the risk to everyone.  Vaccinations are the same way.  Much easier to implement by government.  And historically this is what has happened.

But we often hear the commentary about how we should be “running government like a business.” However I suggest this is an oversimplified argument that ignores true differences in the objectives of the public and private sector.   The two sectors are different and let’s look at an example.  If you were in charge of Ford Motor Company and let’s say you had only two vehicles, the F150 pickup (largest selling vehicle in the US) which has a high profit margin, or a passenger vehicle which does not have a high profit margin and does not sell nearly as well.  If you determine that your revenues are likely to decrease as a result of the economy, where do you make cuts?  There is an easy metric – cutting costs and reducing production of the passenger vehicle might actually maintain or improve your profit margin.  So that manager looks like a brilliant leader.

He (generic) now gets hired to run a City because of his success at Ford.  The City of course has a revenue shortfall, so what does he do? Much more difficult.  He has police, fire, parks and recreation, planning, etc. so where do you cut.  None of them are profit centers; they are all services, the value of which cannot easily be measured.  He could evaluate the risk of higher losses if he cuts the fire department, but that likely has other issues.  Hence there is a distinct different in the metrics between the sectors.  So he cuts all services the same amount – sharing the pain because there is no means to measure the impact of success of cutting costs. Every government employee recognizes this method to reduce the budget.  So how would that have worked at Ford?  Well, cutting back on the F150 and the passenger vehicle the same percent would likely make the overall situation worse, not better.  A Ford executive making that type of decision would be roundly criticized and likely dismissed, but that same person is viewed as a successful manager in the public sector.  Nonesense.  He’s still an idiot and deserves to be fired.  Ditto the other officials that go along with such simplistic decision-making.

The public and private sectors are different, and while there are commonalities, the inability to directly measure impacts on the public sector make private sector applications suspect in many situations.  Curtaining services that have much larger, unanticipated consequences, a risk that dissuades innovation because of the inherent risks and the risk of impacting some powerful constituency. Simplistic solutions that are commonly offered up simply mean that these “leaders” simply do not understand what their “products” are nor which ones are a priority.  And hence they abdicate their decision-making for simplistic solutions that seem “fair.”  Successful leaders in business and government will tell you lesson #1 is life is not fair. We need leadership to help us make better decisions.


One of the issues that arises in the public water utility sector is where are the leaders?  A recent online discussion of the issue identified a number of barriers to public sector leadership, which differentiates the public sector from the private sector.  The three issues were associated with risk tolerance in the public sector which stifles innovation, application of business principles to public sector efforts, and the lack of vision and understanding of consequences.  Related to the latter is the understanding of the various types and perspectives of expertise within the industry.  Over the next three blogs, we will talk about each.  Comments welcome of course.

So the first one.  For the most part, public officials, city managers, finance directors and elected officials, are particularly risk averse individuals as a group.  For one thing, their tenure in any given job is relatively short (city manager are aground 2-3 years).  Elected officials spend much of their time trying to stay in office, so clearly their leadership is guided by public opinion, never a strong point for leadership. Regulatory agencies can only be criticized, so why be innovative? For all three, plus the employees working beneath these folks, their performance is in the public eye and the public is rarely forgiving of continued or significant failures.  However, innovation is often correlated with risk, which suggests that the risk associated with failure may limit the pursuit or acceptance of innovation – instead keep doing what you have been doing because that creates no waves.  Nevermind that the same old way may be inefficient or outdated, the concern is the risk if a new idea fails.  The reality is to “stick with what works,” a mantra that has existed in the industry for many yeas, does not accept innovation easily.  Particularly of issue is organizations where many mid- and often upper division managers avoid decision-making, but may be particularly poignant in pointing out decision failures of others as a means to improve their own stock – “I’ve never made a bad decision.”  But as in baseball, sitting on the bench 0 for 0, means you have never had an at bat, so you have accomplished nothing, while the person who is 6/10 may have accomplished a lot.  It is successful risk taking that may lead to changes in the organization, changes in doing business, improvements in efficiency and new means to accomplish tasks or deliver services.  You need to think “outside the box,” to use an overused euphemism.

So the question is how do we get the public and the public officials to accept risk taking, and to relax their risk averseness?  For innovation to grow, we need leadership, which means risk tolerance.  After all doing the same thing over and over, and expecting different results is the definition of insanity isn’t it?


WHAT MAKES A GREAT LEADER?

This a question that has puzzled researchers for some time.  Back in the 19th century we looked to enlightenment among people – mostly oriented to new ideas and processes that would move civilization forward.  That helped but did not provide full answers.  Of course we were still in the throes of the start of the industrial revolution.  We looked at psychology to show us how to find leaders at the turn of the 20th century, but that faded in favor of trying to determine traits that made good leaders in the 1920s.  The idea of traits faded as we started looking the style by which people managed (think all those tests out there), but soon found that management style, leadership perception and results were often not correlated.  In the 1990s we started looking at adaptation, but as Jim Collins points out the great companies seem to have leaders that are the opposite of the charismatic leadership many seek or seek to become.  It’s the plodders, who can adapt to changing facts or situations on the front lines, that seem to get results.  And we only tend to notice after the fact, or well into their leadership reign, not at the beginning.  In fact many of the best success stories received much criticism early on.

What this all seems to indicate is that leadership evolves, just as civilization evolves.  Those that can evolve and adapt to changing conditions appear to lead the most successful organizations, but are not often recognized as the best leaders.  No one set of characteristics in a person will fit each situation or challenge, but you need the ability to understand the context of the facts in order to chart a course and engage people in solutions.  Without buy-in, the problem will not be solved and most challenges require thought on the part of others who are committed to the same goals as the leader.  The leadership team concepts allows for the ability to delegate to those closest to the situation, or with the best skill set to resolve it, will achieve the best result and create personal accountability by creating a personal stake in the solution.

Engagement identifies another emerging hallmark of leadership which is that we all want to succeed and leaders tend to nudge their followers toward that success.  Good leaders always backstop their charges, and understand that not all situations will be resolved ideally and that there may be multiple means to resolve the problem.  That gives the followers the ability to “gamble” on innovative solutions without the fear of reprisals.  The fear of reprisals will eliminate innovation.  What you want is to lead your organization to be innovative.  Organizations that foster innovation can become more effective in their industry.  Isn’t that what we want?  Fostering innovation is how Google develops a lot of its applications.  They call it 20% time, where employees get to work on anything they want, with anyone they want, except their own projects.  Think GoogleEarth, gmail, and many others.  Dan Pink did an excellent discussion in his best seller “Drive.”  I recommend you check it out.  But then we need to ask, “When was the last time we tried something like 20% time in the utility industry?”


Planning is a process utilized by utilities in order to reach a vision of the utility as defined by the customers or the governing board, or to meet certain demands for service projected to be required in the future.  Understanding and managing the utility’s assets provides important information related to the ongoing future direction of the utility system.  However, the only method to develop that future direction is through the planning process.  Planning should be undertaken on a regular basis by all enterprises in an effort to anticipate in to anticipate needs, clarify organizational goals, provide direction for the organization to pursue and to communicate each of these to the public.  With water and wastewater utility systems, it is imperative to have ongoing planning activities, as many necessary improvements and programs take months or years to implement and/or complete.  Without a short and long-term plan to accomplish future needs, the utility will suffer errors in direction, build unnecessary or inadequate infrastructure and pursue programs that later are found to provide the wrong information, level of service or type of treatment.

Planning can provide for a number of long-term benefits – improvements in ISO ratings to lower fire insurance rates, renewal of improvements as monies become available, rate stability and most importantly – a “vision” for the utility.  In creating any plan for a utility system, efforts to understand the operating environment in which the utility operates must be undertaken.  Second, the needs of the utility must be defined – generally from growth projections and analyses of current infrastructure condition from repair records or specific investigations.  By funneling this information into the planning process, the result of the effort should be a set of clear goals and objectives needs to be defined (Figure 8.1).  However, the types of goals and objectives may vary depending on the type of plan developed.  There are 4 types of plans that may result from the planning process.

  • Strategic Plans – action oriented for management level decision-making and direction
  • Integrated Resource Plans – Actions for utility management to tie all parts of the system together
  • Facilities Plans – for SRF loans support
  • Master Plans – to support capital improvement programs

Any utility planning effort should start with a description (and understanding) of the local environment (built and otherwise).  An understanding of the environment from which water is drawn or to be discharged is important.  Both water quality and available quantity, whether surface or ground water, are profoundly affected by demand.  A reduced demand for surface water helps prevent degradation of the quality of the resource in times of low precipitation.  Reduction in the pumping of ground water improves the aquifer’s ability to withstand salt water infiltration, potential surface contamination, upconing of poorer quality water, contamination by septic tank leachate, underground storage tank leakage, and leaching hazardous wastes and other pollutants from the surface.  Over-pumping ground water leads denuding the aquifer or to contamination of large sections of the aquifer.  Planning for is necessary for surface water systems.  Therefore, source water protection must be a part of any water planning efforts, including the appropriate application sites and treatment needs for reuse and residuals.

So let’s toss sea level rise into the mix.  What happens when sea level rise inundates coastal areas with saltwater and increase freshwater heads inland?  How do we fix that problem and should be plan for it.  Clearly master planning should include this threat (as applicable), just as any regulatory issue, water limitation, disposal limit or change in business practices should be considered.  One means to reduce the impact of sea level induced groundwater levels is infiltration galleries that may operate 24/7.  These systems are commonly used to dispose of storm water (french drains or exfiltration trenches) but what happens if the flow is reversed?  Water will flow easily into the system, just as it does for riverbank filtration. The water must be disposed of, with limited options, but let’s toss a crazy idea out there – could it be your new water supply?  Just asking, but such a system would not be unprecedented worldwide, only in the coastal communities of the US.